At ASHRAFI, we believe in transparency and simple return processes. Please read our policy carefully before initiating a return or exchange.
Return Policy
- To return a product, the customer must first send the item to our address via courier.
- Once we receive the item, we will inspect it to confirm that it’s unused and in good condition.
- If the product meets the conditions, we may initiate a refund.
- All courier and return charges must be borne by the customer.
If you don’t like the product at the time of delivery,
you can cancel the parcel by paying the delivery charge only.
Exchange Policy
- If you need a different size or product, please send the original item to us via courier first.
- After we receive and inspect the item, we will send your requested item, if it’s available in stock.
- Both-way courier charges are to be paid by the customer.
We do NOT accept returns or exchanges if:
- The item is used, washed, or damaged
- The return request is made after 2 days of delivery
- The product was purchased on discount or part of a promotional offer
How to Request a Return or Exchange
Please email us at:
borhanashrafi8016@gmail.com
Include:
- Your Order Number
- Reason for return/exchange
- A photo of the product (if applicable)
You may also message us directly on:
We typically respond within 24 hours.
Thank you for choosing ASHRAFI. Your trust is our pride.